{"xsrfToken":"a70a769e5fd682bcf3a7fd29a927d605f8b73a88_lout","branding":{"id":"2","key":"opcs","name":"Officepools Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#800000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#a30808","headerLinkHoverBGColor":"#a30808","headerBadgeColor":"#a30808"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ddfef081-8f71-46ac-855d-45c53671764f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRkZmVmMDgxLThmNzEtNDZhYy04NTVkLTQ1YzUzNjcxNzY0ZiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzk0MzMsIm5iZiI6MTczMjE3ODgzM30.Ev1F0ARC7PM7uPKGkAl1nN3Yatr3nwBRwA1Wowfqal4&client=6790b56b-34ba-49e7-9ba7-e04f65a0bcf4&mode=fit","logoId":"ddfef081-8f71-46ac-855d-45c53671764f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Officepools Support Centre","sharedPortalName":"Officepools Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Officepools Support Centre","sharedPortalName":"Officepools Support Centre","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7d0000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/48af5b86-ea50-48ed-a6df-e4f484f45111/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ4YWY1Yjg2LWVhNTAtNDhlZC1hNmRmLWU0ZjQ4NGY0NTExMSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzk0MzMsIm5iZiI6MTczMjE3ODgzM30.9yiUkkhZyNSLzAZ647MLZQ5LtX_HqJDdlF3_JNWyMlo&client=6790b56b-34ba-49e7-9ba7-e04f65a0bcf4&height=300&mode=fit","bannerMediaApiFileId":"48af5b86-ea50-48ed-a6df-e4f484f45111","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"opcs","projectId":10519,"serviceDeskId":2,"name":"Officepools Customer Support","description":"<p>Welcome! You can raise a request for our support team using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"5","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Need to ask us about something?</p>","icon":11706,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11706","groups":[2],"key":""},{"id":"7","name":"How do I...","descriptionHtml":"","callToAction":"How do I...","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11714,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11714","groups":[2],"key":""},{"id":"6","name":"I am having a problem paying","descriptionHtml":"","callToAction":"I am having a problem paying","introHtml":"<p>Questions or issues related to making a payment or billing inquiries.</p>","icon":11701,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11701","groups":[2],"key":""},{"id":"10","name":"I have an idea for a feature","descriptionHtml":"","callToAction":"I have an idea for a feature","introHtml":"<p>Let us know your idea for a new feature or enhancement.</p>","icon":11700,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11700","groups":[2],"key":""},{"id":"9","name":"I want to report an issue","descriptionHtml":"","callToAction":"I want to report an issue","introHtml":"<p>Let us know if there is a bug in the system or an error in the stats.</p>","icon":11677,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11677","groups":[2],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11692,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11692","groups":[],"key":""},{"id":"42","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Site Incident</p>","icon":11715,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11715","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[5,6,9,10,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"df8aeda0-0f4b-3bdb-8f59-e103d9c5ed0a","appLinkName":"System Confluence","appLinkUrl":"https://officepools.atlassian.net/wiki","spaceKey":"OPCS","spaceName":"OPCS","spaceUrl":"https://officepools.atlassian.net/wiki/spaces/OPCS","isServer":false},"labels":[],"projectKey":"OPCS","serviceDeskId":2,"kbLinkDomainURLs":["https://officepools.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODAwMzMsIm5iZiI6MTczMjE3ODgzM30.Cku3VY9Lb-ilMYr74Bd54SJlBQ40EQlYyMNU-Z7_DyA","targetCollection":"upload-project-10519","endpointUrl":"https://api.media.atlassian.com","clientId":"6790b56b-34ba-49e7-9ba7-e04f65a0bcf4","tokenDurationInMins":20}},"reqCreate":{"id":5,"projectId":10519,"form":{"name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","intro":"<p>Need to ask us about something?</p>","instructions":"","icon":11706,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11706","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"Summarize the inquiry.","descriptionHtml":"<p>Summarize the inquiry.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11430","fieldConfigId":"11856","label":"Pool","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide details of the inquiry you are making.","descriptionHtml":"<p>Provide details of the inquiry you are making.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"environment","fieldId":"environment","fieldConfigId":"","label":"Environment","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/5","calendarParams":{"firstDay":0,"date":"2024-11-21T00:47:13-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"df8aeda0-0f4b-3bdb-8f59-e103d9c5ed0a","appLinkName":"System Confluence","appLinkUrl":"https://officepools.atlassian.net/wiki","spaceKey":"OPCS","spaceName":"OPCS","spaceUrl":"https://officepools.atlassian.net/wiki/spaces/OPCS","isServer":false},"labels":[],"projectKey":"OPCS","serviceDeskId":2,"kbLinkDomainURLs":["https://officepools.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODAwMzMsIm5iZiI6MTczMjE3ODgzM30.Cku3VY9Lb-ilMYr74Bd54SJlBQ40EQlYyMNU-Z7_DyA","targetCollection":"upload-project-10519","endpointUrl":"https://api.media.atlassian.com","clientId":"6790b56b-34ba-49e7-9ba7-e04f65a0bcf4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}