Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Officepools Support Centre
  1. Officepools Support Centre
  2. Officepools Customer Support
  3. Raise a request

Officepools Customer Support

Welcome! You can raise a request for our support team using the options provided below.

I want to report an issue

Let us know if there is a bug in the system or an error in the stats.

Required fields are marked with an asterisk*

Summarize the issue briefly.

Provide details of the issue you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"9f4e31f0167e6f9a3927e5351d5ce9972dc73c5b_lout","branding":{"id":"2","key":"opcs","name":"Officepools Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#800000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#a30808","headerLinkHoverBGColor":"#a30808","headerBadgeColor":"#a30808"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ddfef081-8f71-46ac-855d-45c53671764f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRkZmVmMDgxLThmNzEtNDZhYy04NTVkLTQ1YzUzNjcxNzY0ZiI6WyJyZWFkIl19LCJleHAiOjE3NjkzMDY4OTYsIm5iZiI6MTc2OTMwNjI5Nn0.OL2hlzRoN1eSc3ag7s6uoBgQcY1GhzkNSUMNsh08ewo&client=6790b56b-34ba-49e7-9ba7-e04f65a0bcf4&mode=fit","logoId":"ddfef081-8f71-46ac-855d-45c53671764f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Officepools Support Centre","sharedPortalName":"Officepools Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Officepools Support Centre","sharedPortalName":"Officepools Support Centre","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"helpCenterTitle":"Bem-vindo ao Central de Ajuda","sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"ja-JP":{"helpCenterTitle":"ヘルプセンター へようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#7d0000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/48af5b86-ea50-48ed-a6df-e4f484f45111/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ4YWY1Yjg2LWVhNTAtNDhlZC1hNmRmLWU0ZjQ4NGY0NTExMSI6WyJyZWFkIl19LCJleHAiOjE3NjkzMDY4OTYsIm5iZiI6MTc2OTMwNjI5Nn0.qw4mHgKKCF75KO1uxIDPFUc8uW3PW6WZXCTCYyuBqhk&client=6790b56b-34ba-49e7-9ba7-e04f65a0bcf4&height=300&mode=fit","bannerMediaApiFileId":"48af5b86-ea50-48ed-a6df-e4f484f45111","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"opcs","projectId":10519,"serviceDeskId":2,"name":"Officepools Customer Support","description":"<p>Welcome! You can raise a request for our support team using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"5","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"<p>Need to ask us about something?</p>","icon":11706,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11706","groups":[2],"key":""},{"id":"7","name":"How do I...","descriptionHtml":"","callToAction":"How do I...","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11714,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11714","groups":[2],"key":""},{"id":"6","name":"I am having a problem paying","descriptionHtml":"","callToAction":"I am having a problem paying","introHtml":"<p>Questions or issues related to making a payment or billing inquiries.</p>","icon":11701,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11701","groups":[2],"key":""},{"id":"10","name":"I have an idea for a feature","descriptionHtml":"","callToAction":"I have an idea for a feature","introHtml":"<p>Let us know your idea for a new feature or enhancement.</p>","icon":11700,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11700","groups":[2],"key":""},{"id":"9","name":"I want to report an issue","descriptionHtml":"","callToAction":"I want to report an issue","introHtml":"<p>Let us know if there is a bug in the system or an error in the stats.</p>","icon":11677,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11677","groups":[2],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11692,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11692","groups":[],"key":""},{"id":"42","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Site Incident</p>","icon":11715,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11715","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[5,6,9,10,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"df8aeda0-0f4b-3bdb-8f59-e103d9c5ed0a","appLinkName":"System Confluence","appLinkUrl":"https://officepools.atlassian.net/wiki","spaceKey":"OPCS","spaceName":"OPCS","spaceUrl":"https://officepools.atlassian.net/wiki/spaces/OPCS","isServer":false},"labels":[],"projectKey":"OPCS","serviceDeskId":2,"kbLinkDomainURLs":["https://officepools.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OPCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkzMDc0OTYsIm5iZiI6MTc2OTMwNjI5NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.eWc2rSOsDQPKK-eB0t_21-_ZKjZ94b9v6ph3VeGvfRM","targetCollection":"upload-project-10519","endpointUrl":"https://api.media.atlassian.com","clientId":"6790b56b-34ba-49e7-9ba7-e04f65a0bcf4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"3bba5c98-e503-4575-98cf-9a1ac8e3c6fb","name":"General","categoryUrl":"https://officepools.atlassian.net/servicedesk/customer/portal/2/topic/3bba5c98-e503-4575-98cf-9a1ac8e3c6fb","lastUpdated":"1765474230818","createdAt":"1671230828873"},{"id":"72fa723c-4757-483d-b3f5-a02a1f29b640","name":"Classic Pool Types","description":"Box Pools, Draft Pools, Open Pools, Dynasty Pools","categoryUrl":"https://officepools.atlassian.net/servicedesk/customer/portal/2/topic/72fa723c-4757-483d-b3f5-a02a1f29b640","lastUpdated":"1765474137877","createdAt":"1765473589189"},{"id":"9d72631b-ff76-4463-a855-310b97679598","name":"Pick'em/Survivor Pools","description":"Pick'em Pools, Survivor Pools","categoryUrl":"https://officepools.atlassian.net/servicedesk/customer/portal/2/topic/9d72631b-ff76-4463-a855-310b97679598","lastUpdated":"1765473971862","createdAt":"1765473619524"},{"id":"c902c031-d197-4a8c-9583-39fbf4f9a2d6","name":"Advertising & Sponsorships","categoryUrl":"https://officepools.atlassian.net/servicedesk/customer/portal/2/topic/c902c031-d197-4a8c-9583-39fbf4f9a2d6","lastUpdated":"1672330881726","createdAt":"1672330800326"}]}},"reqCreate":{"id":9,"projectId":10519,"issueType":{"id":"1","name":"Bug"},"form":{"name":"I want to report an issue","descriptionHtml":"","callToAction":"I want to report an issue","intro":"<p>Let us know if there is a bug in the system or an error in the stats.</p>","instructions":"","icon":11677,"iconUrl":"https://officepools.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11677","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"Summarize the issue briefly.","descriptionHtml":"<p>Summarize the issue briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11430","fieldConfigId":"11856","label":"Pool","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide details of the issue you are having.","descriptionHtml":"<p>Provide details of the issue you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"environment","fieldId":"environment","fieldConfigId":"","label":"Environment","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2026-01-24T17:58:16-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"df8aeda0-0f4b-3bdb-8f59-e103d9c5ed0a","appLinkName":"System Confluence","appLinkUrl":"https://officepools.atlassian.net/wiki","spaceKey":"OPCS","spaceName":"OPCS","spaceUrl":"https://officepools.atlassian.net/wiki/spaces/OPCS","isServer":false},"labels":[],"projectKey":"OPCS","serviceDeskId":2,"kbLinkDomainURLs":["https://officepools.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzkwYjU2Yi0zNGJhLTQ5ZTctOWJhNy1lMDRmNjVhMGJjZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkzMDc0OTYsIm5iZiI6MTc2OTMwNjI5NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.eWc2rSOsDQPKK-eB0t_21-_ZKjZ94b9v6ph3VeGvfRM","targetCollection":"upload-project-10519","endpointUrl":"https://api.media.atlassian.com","clientId":"6790b56b-34ba-49e7-9ba7-e04f65a0bcf4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=officepools","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9f4e31f0167e6f9a3927e5351d5ce9972dc73c5b_lout","baseUrl":"https://officepools.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://officepools.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6790b56b-34ba-49e7-9ba7-e04f65a0bcf4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ceff2da45b254ce783678a12e105677e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://officepools.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}